What To Do When You Lose Your Google Password?
* For Google Accounts without Gmail: enter the full email address used to create the account.
* For Google Accounts with Gmail: enter everything that appears before ‘@ gmail.com’.
After you submit your username, type the letters in the distorted image in the appropriate field, then click Submit. Depending on the type of Google Account, you will have the following options:
For Google Accounts without Gmail:
Google will send a message to the address registered as username at your Google Account. This message includes instructions to reset your password. If you have activated the account recovery via SMS, Google will send a text message containing the recovery code directly on your mobile number.
For Google Accounts with Gmail:
* If you defined when creating your Google Account an e-mail address for recovery of your data (if you potentially forget them), Google will send a message to that address containing the instructions to reset your password.
* If you enabled the recovery of your account via SMS, Google will send a text message containing the recovery code on your mobile number.
* If you have not defined on your Google Account an e-mail address for recovering your data, you don’t have activated the SMS variant and you have tried repeatedly to connect to your account, do not try to do this for 24 hours. After 24 hours, go to Support Center of Google, the Passwords section and enter your username. Then you can reset your password by answering the security question. If you have not created a security question or if you do not remember the correct answer, fill out a form so Google can help.
If you have not received an e-mail for password assistance, please consult the troubleshooting steps for further assistance.
If you have not received an e-mail support for passwords, follow these steps:
1. Check your inbox to see if there is an e-mail with the subject ‘Google Password Assistance “. If you do not use Gmail, check the messages received by your e-mail address you use to access your account. If you use Gmail, check the messages received by the recovery e-mail address that you specified when you created a Gmail account. If you have not indicated an e-mail like this, wait 24 hours and answer the security question.
2. Check bulk or spam folders (Junk Mail). It is possible that the e-mail Google tried to send to you have been caught by a spam filter or bulk (junk mail) of your e-mail system. Check your e-mail from Google with the subject ‘Google Password Assistance “. If you cannot find the e-mail in these folders, add email@example.com to your address book and ask for another e-mail for password assistance.
3. Still you have not received the e-mail? Contact your e-mail provider. If you requested another link of resetting the password after adding firstname.lastname@example.org to your address book or to spam filter’s whitelist, but still cannot find the e-mail, tell your e-mail service provider that you cannot receive e-mail from email@example.com.
If after following these steps you still cannot receive any e-mail, please contact Google.
You can recover your data via SMS. To get started, you need to follow the next steps. If you forget the password, you can reset it using a recoverycode that Google sends via a text message on your mobile phone. To receive this message, you first need to activate the recovery of your account via SMS. To activate this option:
1. Sign in to your account
2. Click Change the options for the recovery of the password
3. Select your country from the drop-down menu and enter the phone number. (Do not worry about the number format. Indents, spaces and brackets are optional, but they will also be accepted.) You can choose to enter the phone number with or without the country code. Just make sure you enter the correct number of digits.
4. Click Save.
Note: You can check if this option is available for your mobile operator. To get a recovery code via SMS :
1. Enter your username on the assistance page for passwords. After verification is completed by words, you will receive the confirmation that Google sent a code on your phone. Keep this page open to be able to access the page where you must enter the access code.
2. Check your phone if you received a text message from Google.
3. Enter the recovery code and click Submit the recovery code.
4. Enter your new password.
If you have waited more than 24 hours and still have not received the code, request the code again by following these steps. Note that there is a limit of the number of requests for recovery code that you can send in one day.
If you have a cell phone that can send and receive text messages, you should receive your recovery code. Make sure you have the text messaging enabled on your service plan. If you are unsure, check with your service provider. We recommend contacting your mobile provider for details on costs associated with text messaging. Costs vary depending on your Wireless plan and provider. If you have problems receiving or using your recovery code, read Frequent Issues from the Google Support Center Website.
To keepthe account secure, we recommend that you give as much information to recover the access to your account and to keep it updated. For example, if your recovery e-mail is actually an old address from work or school where you no longer receive e-mails, you cannot receive the link with the recovery password. To ensure that the address are accurate, regularly update your security options and enable the recovery alternatives, such as your phone number and the alternate e-mail address.11